Queens Park Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Queens Park Carpet Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, you agree that you have read, understood and accepted these terms. They are designed to create a clear agreement between the customer and Queens Park Carpet Cleaners, covering how bookings are made, how payments are handled, when cancellations may apply, and the responsibilities of both parties before, during, and after the service.
In these terms, references to “we”, “us”, and “our” mean Queens Park Carpet Cleaners, and references to “you” and “your” mean the customer requesting or receiving the service. Where any service is arranged on behalf of another person, the person making the booking is responsible for ensuring that the relevant occupier or representative is aware of these terms. These terms apply to all cleaning appointments unless we expressly agree otherwise in writing.
We aim to provide a professional carpet cleaning service with reasonable care and skill, using methods appropriate to the condition, fabric, and type of carpet or soft furnishing. However, results will always depend on the age, wear, fibre composition, staining, previous maintenance, and overall condition of the item being cleaned. For that reason, no guarantee is made that every stain or mark can be completely removed. A quotation or estimate should not be interpreted as a promise of a particular outcome.
Booking process begins when you provide the required details for the job, including the type of cleaning requested, the approximate size or number of rooms or items, access arrangements, parking restrictions, and any known issues such as delicate fibres, pet odours, water damage, or heavily soiled areas. Any information you give must be accurate and complete to the best of your knowledge. If the details change before the appointment, you must notify us as soon as reasonably possible so that we can assess whether the booking remains suitable.
A booking is only confirmed when we have accepted it, whether by written confirmation, email, text message, phone confirmation, or another recorded method. Any estimated arrival time is approximate and may be affected by travel, traffic, earlier appointments, or unforeseen operational issues. While we will always try to attend within the expected time window, we are not liable for minor delays that are outside our reasonable control. If access is not available at the agreed time, or if the property is not ready for the service to begin, we may charge a waiting fee or treat the appointment as cancelled by you.
We reserve the right to refuse, suspend, or reschedule any cleaning service where we believe the work is unsafe, unlawful, impractical, or beyond the scope of the agreed booking. This may include situations where the carpet condition presents a risk of damage, the requested cleaning method is unsuitable, the property is contaminated, or the necessary utilities, access, or working conditions are not available. We may also decline a booking where a previous appointment has been repeatedly missed, delayed, or disputed without reasonable cause.
Payments are due in accordance with the price agreed at the time of booking, unless an alternative arrangement has been confirmed in writing. We may quote a fixed price, an hourly rate, or a price based on the size and condition of the areas to be cleaned. If the actual work differs materially from the information originally provided, we may revise the price to reflect the additional time, labour, equipment, or specialist treatment required. Any revised price will be explained before the extra work is carried out where reasonably possible.
Unless stated otherwise, payment is due immediately on completion of the service. We may accept payment by bank transfer, card, cash, or another method agreed in advance. If a deposit is required, it will be used to secure the appointment and may be non-refundable, except where cancellation rights or consumer law require otherwise. Late payment may result in recovery action, additional administrative charges where lawful, and suspension of further services until the balance is settled. You are responsible for all charges arising from incorrect payment details or bank processing delays caused by your side.
Where the service involves additional items, extra rooms, stubborn stains, waste removal, or specialist stain treatment, these may be charged separately. We will normally explain any extra charge before proceeding, but where immediate action is needed to protect the carpet, property, or equipment, we may take reasonable steps first and notify you as soon as practicable afterwards. Discounts, promotional offers, and special rates are available only where specifically advertised or agreed and may be withdrawn at any time for future bookings.
Cancellations and rescheduling must be made with reasonable notice. If you need to cancel or move a booking, please do so as early as possible so that we can manage our schedule efficiently. Where a cancellation is received within a short period before the appointment, we may charge a cancellation fee to cover lost time, preparation, and travel costs. The exact fee may depend on the notice given and the nature of the booking, and it will be applied fairly and proportionately.
You may be entitled to cancel a consumer booking under the Consumer Contracts Regulations 2013 in certain circumstances, but this right may not apply where the service has already begun with your express agreement. Where you request that we start work within the cancellation period, you acknowledge that you may lose the right to cancel once the service is fully performed. If you cancel after we have begun preparing for the appointment or have already incurred material costs, we may retain any deposit or charge a reasonable portion of the agreed fee.
We may cancel or reschedule an appointment where necessary due to illness, vehicle failure, equipment breakdown, severe weather, staff shortages, safety concerns, or any event beyond our reasonable control. In such cases, we will try to give you as much notice as possible and offer an alternative date or time. We are not responsible for indirect losses arising from a cancellation or postponement, provided we have acted reasonably and with due care in managing the appointment.
Liability and condition of property are important parts of this agreement. We will carry out our work with reasonable care and skill, but carpet cleaning is a treatment process that may affect fabrics differently depending on age, wear, pre-existing damage, dye stability, pile condition, and prior cleaning history. Before work begins, you should tell us about any fragile areas, loose seams, hidden stains, previous repairs, dye runs, underlay issues, or other matters that may affect the results or increase the risk of damage.
We shall not be liable for pre-existing faults, hidden damage, normal wear and tear, shrinkage caused by manufacturer defects, colour loss in unstable dyes, or deterioration arising from the age or condition of the item. Where a carpet or fabric is already compromised, even professional cleaning may produce uneven results or reveal pre-existing problems that were not visible before the service. You accept that some stains may reappear due to residue, wicking, or material characteristics beyond our control.
If we are responsible for direct damage caused by our negligence or breach of contract, our liability will be limited to the reasonable repair cost or, where repair is not possible, to the fair value of the affected area, subject always to any limits permitted by law. We will not be liable for loss of profit, business interruption, indirect loss, or consequential damage. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
Customer responsibilities include ensuring that the work area is reasonably accessible and safe, that furniture removal is discussed in advance where required, and that pets, fragile items, valuables, and unsecured electronics are moved or protected before the appointment unless we have agreed otherwise. You should also provide access to water, electricity, and any other facilities reasonably required to complete the service. If these are unavailable or restricted, we may be unable to complete the work fully and may still charge for the time spent and costs incurred.
You must not request us to handle prohibited, hazardous, or contaminated materials without prior disclosure. This includes substances or items that may pose a risk to health, safety, or the environment. If we discover such material during the service, we may stop work immediately and leave the area until the risk has been addressed. Any delay, additional cost, or disruption resulting from inaccurate information provided by you will be your responsibility. We may also require you to sign a confirmation of known risks before proceeding in unusual cases.
Waste regulations and environmental compliance apply to our service operations. We will handle waste generated by the cleaning process in line with applicable UK legislation, including relevant duties relating to controlled waste, disposal, and environmental protection. Waste water, slurry, removed debris, disposable materials, and contaminated cleaning residue will be managed in a lawful and responsible way. We will not knowingly discharge waste in a manner that breaches local environmental requirements or creates a nuisance, hazard, or pollution risk.
Where waste removal is part of the service, we may remove packaging, disposable cloths, debris, or similar materials only if this has been agreed in advance and is lawful to do so. Items that are classed as hazardous, clinical, or specialist waste are excluded unless we specifically agree in writing and have the necessary facilities or licensing arrangements. You remain responsible for declaring any waste that may require special handling. If undisclosed waste is discovered, we may refuse to remove it, charge an additional fee, or ask you to arrange appropriate disposal.
Any materials left on site for disposal remain your responsibility until they are lawfully transferred or removed by us under the agreed service. We are not liable for penalties, claims, or losses caused by your failure to disclose relevant waste, contaminants, or restricted substances. If the law requires a particular disposal method, you agree to cooperate with us so that compliance can be achieved. This may include isolating an area, providing information about contaminants, or arranging specialist treatment outside the scope of standard carpet cleaning.
General terms apply to the full agreement. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or term at any time does not waive that right. We may update these terms from time to time, and the version in force at the time of your booking will normally apply to that appointment unless a change is required by law or agreed otherwise.
Governing law for these Terms and Conditions is the law of England and Wales. If you live in Scotland or Northern Ireland, mandatory local consumer protections may also apply where relevant. Any dispute arising from or connected with the service, booking, or interpretation of these terms will be dealt with by the courts having jurisdiction in the applicable part of the United Kingdom. We encourage both parties to raise concerns promptly so that issues can be resolved fairly, proportionately, and without unnecessary delay.
These terms form the full agreement between you and Queens Park Carpet Cleaners in relation to the booked service, unless a written variation has been expressly accepted by both parties. Nothing in this document affects your statutory rights as a consumer. If any additional service, written quote, or booking note conflicts with these terms, the specific written agreement will apply only to the extent of that conflict and only for that particular booking. By continuing with the appointment, you confirm your acceptance of the current terms.
